TrustRadius Insights
Shopify Plus is a popular choice for businesses seeking to seamlessly integrate customer orders and payments with their communication …
Overview
What is Shopify Plus?
Shopify Plus is an eCommerce solution built for enterprise-level companies that enables them to sell online and offline across social channels like Facebook , Pinterest, and marketplaces like Amazon and eBay.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Mobile storefront (28)10.0100%
- Visual customization (28)9.090%
- Checkout user experience (28)9.090%
- Product management (28)8.080%
Pricing
N/A
Unavailable
What is Shopify Plus?
Shopify Plus is an eCommerce solution built for enterprise-level companies that enables them to sell online and offline across social channels like Facebook , Pinterest, and marketplaces like Amazon and eBay.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
14 people also want pricing
Alternatives Pricing
What is Shopify?
Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.
What is Adobe Business Catalyst (Discontinued)?
Adobe Business Catalyst was a cloud-hosted system for building and managing web content and online stores with a built-in CRM framework in addition to sales, service, and marketing features including eCommerce and Email Marketing tools. It has been end of life (EOL) since 2020.
Product Demos
Shopify Plus - Aaron Orendorff talks Fashion. Also Referral Candy demo
YouTube
Demo Diaries: Ep 036 | "Empathy and Personality are Often Overlooked For Their Value"
YouTube
Shopify Flow Demo - living room lights
YouTube
AOVboost Demo Video
YouTube
Tapcart Demo & Overview | Shopify App for your own iOS and Android App
YouTube
OrderBump Shopify Plus Upsell Tool: Demo and Review in 5 Minutes or More | Ecommerce Tech
YouTube
Features
Return to navigation
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Shopify Plus?
Shopify Plus is an ecommerce solution that enables business to sell online and off across social channels like Facebook and Pinterest and through marketplaces like Amazon and eBay. The vendor says this solution is engineered for scalability and reliability.
The vendor’s value proposition is that Shopify Plus is driving disruption in the traditional enterprise landscape by giving customers the power and capabilities they need to grow and succeed without the headaches, costs, and lengthy timelines of traditional enterprise options. Shopify Plus customers include Proctor & Gamble, General Electric, Budweiser, Red Bull and many more.
Shopify Plus Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: eCommerce security
- Supported: Credit card transaction fee
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: Built-in automation tools like Shopify Flow and Launchpad
- Supported: Wholesale channel that automatically builds a self-service storefront for high-volume buyers
Shopify Plus Screenshots
Shopify Plus Competitors
- Volusion
- Salesforce Commerce Cloud
- Magento Commerce Cloud (formerly Magento)
Shopify Plus Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Canada, USA, Australia, United Kingdom, Europe |
| Supported Languages | English |
Frequently Asked Questions
Shopify Plus is an eCommerce solution built for enterprise-level companies that enables them to sell online and offline across social channels like Facebook , Pinterest, and marketplaces like Amazon and eBay.
Volusion and Salesforce Commerce Cloud are common alternatives for Shopify Plus.
Reviewers rate Branding and Mobile storefront and CMS highest, with a score of 10.
The most common users of Shopify Plus are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(172)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Shopify Plus is a popular choice for businesses seeking to seamlessly integrate customer orders and payments with their communication system, providing convenient access to customer profiles. Many businesses rely on Shopify Plus for its ability to handle increased traffic, sales, and performance demands in their day-to-day eCommerce operations. The platform's reliability, extensive features, and strong support are highly valued by users. It is often used alongside other systems like ERP systems and third-party integrations to optimize efficiency and streamline operations. While Shopify Plus is known for its user-friendly interface and focus on cutting-edge web technologies, it may face challenges with content-heavy websites and advanced product options. Nonetheless, numerous businesses have reported significant improvements in e-commerce functionality, flow, and cost savings after switching to Shopify Plus. The platform serves as a comprehensive ordering system, allowing businesses to efficiently manage all their orders in one place. It is widely used for various applications such as D2C e-commerce, B2B sales and distribution, CMS, POS, and inventory management. Shopify Plus caters well to small to medium-sized e-commerce businesses by eliminating the need for complex technical tasks like hosting, upgrades, and security management. Additionally, it serves as a critical component connecting different systems and tools within organizations for both B2B and B2C applications. Users appreciate the enhanced customer support, ability to customize themes, and seamless order and inventory management offered by Shopify Plus. By utilizing Shopify Plus, businesses can create multiple international stores while easily adapting themes and checkout processes. Users of all sizes advocate for both Shopify and Shopify Plus platforms for their e-commerce needs due to its wide range of integrations and compatibility with various business functions. Overall, Shopify Plus is seen as an upgrade from other platforms like Magento in terms of cost-effectiveness and performance.
User-Friendly and Easy to Use: Many users have praised Shopify Plus for being very user-friendly and easy to use out of the box, requiring very little training. The intuitive user interface and well-designed backend make it accessible even for users with limited web experience.
Helpful Support Resources: Users highly appreciate the resources for help and support provided by Shopify Plus. They have mentioned that the support staff is highly responsive and quick to resolve any issues faced by users. Additionally, the documentation provided by Shopify Plus is seen as helpful in navigating through the platform.
Customization Options: The customization options in Shopify Plus, especially in creating custom checkouts and pages, are highlighted as a major selling point. Users value the ability to customize themes, settings, and checkout processes according to their specific needs.
Lack of essential features: Some users have expressed frustration with the lack of functionality in Shopify, stating that certain features considered essential by some businesses, such as saved/vaulted credit cards, are missing or only available with Shopify Payments. This has led to a reliance on third-party apps for these crucial features.
Difficulties with order management and discounts: Users have encountered difficulties with order management and scheduling discounts in Shopify. These challenges can negatively impact the efficiency and effectiveness of their operations.
Nightmare wholesale store setup process: The wholesale store setup process in Shopify is described as a nightmare by some users. They mention limited customization options in pricing and express a desire for improved templates and themes at a more affordable price, including more font and color/branding elements within the platform.
Based on user reviews, users commonly recommend the following for Shopify Plus:
Consider hiring developers and creating your own platform. This recommendation suggests that businesses should have control over their e-commerce infrastructure.
Check if your PIM software integrates with Shopify. Users advise checking the compatibility of your Product Information Management (PIM) software with Shopify before using it. This recommendation emphasizes the importance of seamless integration between different tools.
Compare all plans and evaluate if Shopify Plus is necessary for your business. Many users recommend comparing all available plans and carefully considering whether Shopify Plus is necessary for your specific business needs. This recommendation highlights the importance of evaluating the features and benefits offered by different plans before making a decision.
These recommendations highlight different aspects of using Shopify Plus, such as customization options, integrations, and cost-effectiveness.
Attribute Ratings
Reviews
(1-13 of 13)Companies can't remove reviews or game the system. Here's why
October 14, 2021
Shopify Plus--finally a product that merits the plus
We used to host an in-house e-commerce site and then we moved to NetSuites SuiteCommerce, which was a nightmare with never ending costs.
We then switched to Shopify Plus and have never looked back. We have it completely integrated with our ERP system, using automated tasks (Flow) in Shopify Plus and with solutions we created in house to access the Shopify API.
It has really made our e-commerce functionality and flow as well as overall cost much better all around.
We then switched to Shopify Plus and have never looked back. We have it completely integrated with our ERP system, using automated tasks (Flow) in Shopify Plus and with solutions we created in house to access the Shopify API.
It has really made our e-commerce functionality and flow as well as overall cost much better all around.
- Easy to manage products and inventory, which is of course extremely important
- Very easy to manage orders--especially with the API integration it is mostly hands off. But when customers do need assistance, our agents can easily access their orders and help them as needed
- Third-party integrations such as ShipStation or Returnly have made it easy to implement return processing and shipping to multiple destinations using various delivery services to get the best pricing.
- There was a time when I would complain about the Shopify API, as it was difficult to manage the product efficiently, but since they are always updating the API, it has now come to the point where we have been able to improve the flow of data effectively to be more efficient.
- It often seems like there could be more triggers or flow paths when setting up flows, but this will always be the case where "It would be nice if...". Shopify is ever evolving, so this is not a huge issue.
July 19, 2021
Shopify Plus will be your best choice yet!
Shopify Plus is used company wide. It is a great way to keep track of customers orders. We are able to track payments and refund in the same system. It seamlessly links to our communication system and allows us to see a customers profile when they call or write in via our communication system.
- Organization is huge is Shopify Plus, this system keeps everything organized for you.
- Shopify allows you to view and adjust payments in the same screen.
- Shopify Plus is very user friendly.
- When linking to our communication service some customers have several emails with orders and only one email generates orders. It would be nice if we could combine all of this information into one account.
- If a customer has multiple accounts you are also unable to edit the email address as it is already used, another reason merging accounts would be helpful.
- Some of the processes in Shopify are too easy to complete. I’m certain scenarios a peony of “are you sure you would like to complete(this action)” would be extremely helpful and avoid mistakes that are not reversible.
June 02, 2021
Shopify Plus is Punching Above it's Weight!
We recommend Shopify Plus as the leading pure cloud ecommerce based solution for small and medium and even some large b2c ecommerce businesses. It eliminates the need for companies without large or highly skilled technical teams to manage complex technical activities like hosting, upgrades, security, etc. It provides robust personalization and ecommerce management capabilities.
- User Experience
- Personalization
- Scalability
- Details of Admin Tool in Marketing
- Expand Shopify Pay to Other Countries
- More Apps!
May 19, 2021
Best bang for the buck
We run an ecommerce direct to consumer store powered by Shopify Plus. Our entire organization is involved in using Shopify in some form or another, from merchandising to operations fulfillment. We chose Shopify as our partner to run the ecomm side of our business.
- Strong developer API
- Good selection of 3rd party plugins/apps.
- Popular among other 3rd party services as an integration partner.
- Better API support for discount codes.
- Currently no way to add to a user's cart via their API.
- Analytics integrations are a little tricky unless they are one of the built-in partners that Shopify supports.
May 19, 2021
Grow internationally with Shopify Plus
We run eight international stores using Shopify Plus. We chose Shopify Plus for its ability to customize themes and checkout process as well as the many great integrations and apps it offers to seamlessly connect to our parts of the business.
- Offers API integration to 3PLs worldwide
- Allows you to customize the checkout process
- Easy to duplicate stores to set up many international sites
- User friendly back end for merchandising and order management
- Wholesale component is lacking, it's not fully built and as robust in terms of price and vendor control. It still needs a separate store to run a full Wholesale Site which means more $$$.
- The email communication is not dynamic or easy to change, i.e. cannot show edited products probably won't update with any order changes.
- The included reporting is limited. For the price, we wish it provided more in-depth analytics and accounting reports so we didn't have to invest in outside help.
We use Shopify Plus to help clients get into the world of Ecommerce. As an ecomm platform it is very versatile and easy to train clients on so they can manage their own orders and inventory.
- Easy interface
- Keeps you logged in
- Fast bulk update options
- Ease of image uploads
- Great inventory managment
- Need a #800 for service/No live support
March 10, 2020
Great E-Commerce Platform!
Shopify Plus is being used to manage an e-commerce website. It is being used only in my department. Shopify Plus lets you create websites easily by having a drag and drop option. This is great for people that want to create their own business, but do not know how to create a website.
- Creating websites.
- Manage websites and being able to update it whenever.
- Have great website templates for selling your products.
- Making it easier to code websites for developers for customization.
- Implementing more options for users that are unable to code.
- Having better user interface and user experience.
February 09, 2019
Stellar E-Commerce Platform
I highly recommend working with Shopify. Their user interface is extremely intuitive and they offer a great variety of third-party apps to meet most of your e-commerce needs. The customer support staff is helpful, friendly, and answers questions promptly. They also provide extensive documentation on all of their product features.
- Customer service
- Documentation
- Third-party apps
- Intuitive user-interface
- Implement front-end customization beyond the frontpage
- More robust native features
December 10, 2018
Best E-Commerce Platform on the Market
We used Shopify Plus as our primary e-commerce platform to sell, market, brand, and present our wares to the world. I was operating an e-commerce store at the time and Shopify Plus was an excellent platform to both learn about e-commerce business modeling as well as digital sales and marketing. It was a one-stop shop for us and that was immensely helpful given limited resources.
- Easy ramp up and very user-friendly interface.
- Easy to track payments, refunds, and customer interactions, including shipping.
- Discounts on shipping rates with preferred vendors.
- Reasonable monthly pricing.
- Improved templates and themes.
- Less expensive premium templates and themes.
- More font and color/branding elements, without the need to purchase outside the platform or add-on expensive add-on applications.
- Expand shipping options, perhaps more integrations,
- Increased quality of drop shipping vendors and on-platform design tools.
We assist merchants who are using Shopify Plus both online and in physical retail stores. All but one of our employees directly interacts with Shopify on a daily basis; about half of those employees are developing or supporting Shopify Plus merchants in some way.
- Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems.
- Great new features consistently being added, ahead of the curve on almost everything
- Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well
- Most Merchant Success Managers are good and genuinely want to be helpful
- A fantastic user interface, very logical and easy to use
- Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that.
- Some very enterprise features are missing. Vaulted credit cards only work via the Shopify Pay (different than Shopify Payments) and aren't saved to customer accounts. Probably in part because of this, recurring subscriptions are not possible without using third party apps which is super annoying and those third-party apps hijack the native Shopify checkout so that they can take you to their checkout where they can actually save the cards. Shopify does not seem motivated to change this anytime soon either.
- Some merchants are frustrated that they have to use apps for functionality that they would otherwise consider essential such as wishlists. Shopify would argue that they are best as a platform and would rather empower apps as that results in an even better user experience since there are options for different apps, app developers are more incentivized to go deeper and build better, etc.. In most cases I believe this works well.
November 03, 2017
Flexible solution for flexible businesses.
We use Shopify Plus for our e-commerce website, some order management, some product management, and some analytics. We needed a strong e-commerce platform that was flexible for a growing midsize company, scaleable with our growth, could also support POS, and had a good API. Shopify plus has provided all of the non-negotiable for us at a really good price.
- From a web perspective, it's really fast and has great out-of-the-box SEO benefits.
- The user interface is very, very easy to navigate. Very intuitive.
- Reporting is built in, allowing you to build customize-able reports for at-a-glance KPIs.
- Amazing support.
- Some features that are non-negotiates for some businesses are missing, or are only available if you use Shopify Payments. One that comes to mind is saved/vaulted credit cards.
- Many aspects of Shopify Plus, including pre-built reporting features and widgets in the admin interface are very obviously built for small businesses. The larger you get as a business, the more irrelevant many of Shopify Plus features become.
- Shopify Plus does not have a robust POS at all. The POS is not enterprise-level.
We have a relatively interesting use case for Shopify Plus. We use it in conjunction with our backend ERP system, NetSuite. We also use a third party system, FarApp, that links the two systems (products, orders, inventory, pricing, etc). As a result, we use Shopify as somewhat of a "container" that houses the digitally purchasable versions of our in-store products (since we link the in-store inventory and the online inventory). We are constantly working in Shopify and also in the other systems to try and make it as efficient as possible.
Really Shopify excels in its ease of use and its focus on forward looking web technologies (responsive website, linking with analytics software, ability to use on mobile) and it struggles at some of the heavy lifting (content laden website, advanced product options, API is crappy).
Really Shopify excels in its ease of use and its focus on forward looking web technologies (responsive website, linking with analytics software, ability to use on mobile) and it struggles at some of the heavy lifting (content laden website, advanced product options, API is crappy).
- Ease of use - you can basically start using Shopify out of the box with very little training. It's self explanatory and the resources for help are fantastic.
- Support - if you are a Shopify plus merchant you have dedicated account representatives that will really go the extra mile to help or create a fix for you. They do a good job making sure that you are taken care of to the best of their ability and frequently work with engineers for quick fixes to common problems.
- Customization - this is something Shopify is going to sell you on with Plus. You can create your own checkout, you can create custom pages that link in, and you can link in other systems through their app store and also custom coding.
- Partnerships - Shopify DOES link in with some systems great (Shipstation, Uber, CreateSend/MailChimp) and that is a huge positive.
- API - unfortunately, given the amount Shopify talks about the ability to customize, they conveniently leave out the fact that their API is notoriously weak and also undocumented. It makes building custom solutions on top of Shopify cumbersome.
- Advanced Product Options - simple things like adding additional images into products with multiple variants doesn't exist! You have to install Apps to get some of this done. Inventory management is very basic and things like collection organization are light years ahead of other systems but can still use improvements.
- Mixing product and content - Surprisingly, Shopify isn't as strong here as you'd think. Oftentimes, people use entirely separate programs like Squarespace and Wordpress to run their content section of the website. This is fine except they are missing a critical component of linking the content to the product. I think Shopify should focus on this A LOT going forward.
May 03, 2016
Shopify Plus > SquareSpace
Score 8 out of 10
Vetted Review
Verified User
As a company, we historically generated revenue through a subscription service to our app, as well as paid media advertisements. Last May we decided to introduce a third line of business - eCommerce. We adopted Shopify Plus in August to help us scale our eCommerce business, and bring our product offering to our 50+ million user base.
- Customer support - Shopify Plus gives us top tier support, which allows us to jump to the top of the support queue anytime we have a question. Support is available via live chat, email or phone. For more technical questions, we can book a call with our account manager who connects us to the appropriate resource at Shopify.
- Ease of use - It was incredibly easy to stand up an eCommerce business on Shopify Plus. The platform is intuitive to use and allowed us to get up and running quickly.
- Customizations - It has been very easy to customize our shop to the look and feel of our brand. You can either install a theme from the Theme Store or let designers and engineers run wild to create their own.
- Reporting - The native reporting in Shopify is not as in depth as one would hope. They often rely on third party apps to fill any gaps they've missed. For example, it would be nice to be able to input the costs of your products included in the Shopify admin so we can run reports with margins included.
- Business guidance - We haven't received a ton of advice in terms of business suggestions or guidance. It would be great to guide those merchants who are new to eCommerce to help them navigate pitfalls and common problems.